If there are any problems with refilling the prescription, we will contact you via phone using numbers you provide on the form. If this is an emergency or you need faster service, please call our office. We will also contact you if you choose to have the prescription mailed to you. At that time, we will inform you of the total cost of your pet’s prescription and will request a credit card number for payment. For all other shipped items, there is a minimum $5.00 mailing charge.